Delete your Wristo account

Last updated: 2026-10-05

Wristo is operated by WuKong OÜ. Your account is shared across Wristo for iOS, Android and the web. Deletion applies to that shared account, not just one app.

Delete in the iOS app

  1. Sign in to the Wristo account you want to delete and open Account.
  2. Choose Delete Account below Log out.
  3. If your account is linked to Apple, choose Verify with Apple. Otherwise, choose Send Deletion Code and enter the code sent to your account email.
  4. Review the consequences, choose Delete Account, and confirm Delete Account Permanently. The app displays confirmation after successful account deletion.

Users can complete this process without emailing support, regardless of account role. Identity verification and final confirmation are required. Contact support if you cannot access your account.

What is removed and what may remain

Deletion removes or de-identifies your profile, linked sign-in identities, saved designs and associated personal records, invalidates account access, and removes account benefits. It cannot be undone. Apple sign-in authorization is revoked as part of the linked-account deletion flow.

Merchant profiles are removed and catalog listings are hidden. Records and licensed resources needed to fulfill other customers' existing purchases may be retained. Historical transaction references and limited deletion records may be retained for accounting, legal obligations, fraud prevention, and to prevent later payment notifications from recreating deleted account benefits. Shared licensed assets already used in other people's designs may remain with attribution to your account removed. Retention depends on the applicable obligation or unresolved security or dispute purpose; contact support for the records and retention period applicable to your account.

Storage cleanup may continue after the account is removed. Watch face files already installed on your watch are not remotely erased. Remove exported files separately, clear browser or app storage as needed, and revoke Bluetooth permission in phone settings if you no longer use watch synchronization. Signing out, uninstalling the app, or unlinking a sign-in provider alone does not delete your account.

Purchases and subscriptions

Deleting your account removes its account benefits and does not transfer purchases to a new account. It does not automatically cancel a subscription or request a refund. Lifetime Premium is a one-time purchase and has no recurring renewal to cancel.

For Apple subscriptions, use Apple subscription settings to manage or cancel billing. For Apple refunds, use Report a Problem. For purchases billed by another provider, manage billing with that provider. You can delete your account immediately without waiting for the subscription to expire.

Additional support or requests outside the app

If you cannot use the app or need help, email support@wristo.io from your account email with the subject Wristo account deletion. If you cannot access that email, explain the access problem so support can help verify ownership. Do not send passwords, sign-in codes, deletion codes or watch activation codes.

Opening an email app does not submit a request; review and send the email yourself. Support will explain any further verification, expected handling time and records that must be retained. This support route supplements the in-app flow for iOS accounts.